Webmail Tech Support Order Services Software Business Solutions Search Contact Us
Services
Dial-Up
Highspeed
Web Hosting
Web Design
Marketing
Networking
Billing
Employment
Maconweb
List of Links
System Status
Things To Do
News
Sports
Weather
Cartoons
Coupons

FREQUENTLY ASKED QUESTIONS

  1. My e-mail doesn't work. What should I do?
  2. I formatted my hard drive.
    What are the settings for your system?
  3. I get disconnected frequently. What is wrong?
  4. How do I set up my personal website?
  5. The dialer gets me connected but then nothing happens. Why not?
  6. I can get connected but nothing else works. Why not?
  7. I can receive e-mail but I cannot send e-mail. Why?
  8. I can only get 3 of 10 messages I have, then it stops.
    What do I do?     

Answers

(1.) E-MAIL PROBLEMS

Check your settings. Here are the required settings for using e-mail on our system:
(Detailed instructions for Outlook Express are here.)

  • POP Server - mail.smnet.net
  • SMTP Server - mail.smnet.net (Local Accounts)
  • Type of mail server - POP3
  • E-mail address - username@smnet.net
  • POP account name - username
  • Password - password
  • Display name - Your real name (ie. John Q. Brown)

You will find the configuration section of your e-mail client under the following menu's:

  • Outlook Express - "TOOLS" / "ACCOUNTS / "MAIL"
  • Internet Mail - "MAIL" / "OPTIONS" / "SERVERS"
  • Eudora Lite - "TOOLS" / "OPTIONS" / "HOSTS"
  • Netscape Mail - (Netscape 4.0) "EDIT" / "PREFERENCES" / "MAIL & GROUPS"

The most common problem when you are trying to send mail and it won't send or the recipient doesn't receive it, is an incorrect character in the recipient's e-mail address. Don't forget that e-mail addresses are case sensitive. If your recipient's e-mail address is JohnBrown@aol.com and you type johnbrown@aol.com, it won't work.

Check your HELP files if you are having problems. If you want to know how to delete an e-mail message, look in the HELP file for "DELETE". You would be surprised how many of your questions can be answered by the HELP file.

If you feel that you have a problem with your e-mail that you can't solve, click here. This will bring up your e-mail program. Leave the body of the message blank and click on "send". When this message is received it will generate an automatic response to you. If you receive this response, your e-mail is configured correctly. If you do not receive the response within 24 hours, call SMNET tech support.

Back to Top

(2.) SYSTEM SETTINGS
  • Dial-Up Phone numbers:
    • Franklin - 349-9883
    • Sylva - 631-9966
  • DNS Servers: Server Assigned (Windows ME and MAC users may need to use the following)
    • Primary - 63.168.77.17
    • Secondary - 204.117.214.10
  • E-mail POP Server: mail.smnet.net
  • E-mail SMTP Server: mail.smnet.net
  • Website: www.smnet.net
  • Dial-up login: username
  • Password: password
  • E-mail Address: username@smnet.net
  • E-mail Username: username
  • E-mail Password: password

    • Back to Top

(3.) DISCONNECTS

The reliability of your connection to the internet is dependant upon several factors. Your modem, the telephone circuitry in your house, the telephone lines from your house to the phone company and the server modems you are dialing into.

Frequent disconnects are usually indicative of problems with the phone circuitry in your house or near your location. The phone lines in this area are notoriously noisy due to antiquated equipment and often cause problems.

Do you have a fax machine or answering machine on the same phone jack? Do you have a cordless phone on the same line? Are you using a splitter? These are some of the things that cause frequent disconnects.

The only reason our server would disconnect you is 20 minutes or more of idle time. However, if your modem cannot maintain constant communication with our modems, due to line noise, it will give up and disconnect you.

Click here for more info.

Back to Top

(4.) PERSONAL WEB PAGE

Each 50 hour, Unlimited or Multi-Link account is entitled to space to put a personal web page on our servers. If you are interested in doing this, click here to send an e-mail to Support with your phone number. Your web page space will be configured and you will be notified, normally within 24 hours, about what you need to do.

You are responsible for creating your own web pages. SMNET does not offer assistance with personal web pages.

NOTE: This web page is for personal use only. No advertising or conducting of business is permitted. You may use this space for storing photos for auctions such as Ebay and the like.

Back to Top

(5.) DIALER

The dialer is only a dialer. After getting connected you must start either your e-mail program or your web browser.

Back to Top

(6.) REPORTING NETWORK OUTAGES

There are two ways you can report a network outage.

  • By telephone - 828-349-9541. During regular business hours you will be connected to a network specialist. After business hours you will be directed to the network outage voice mail system. You should leave your name, phone number and a brief message describing the network problem (ie. can't dial in, e-mail doesn't work, web site not available). A network specialist will return your call shortly.
  • By e-mail - support@smnet.net. You've noticed that you can't connect to your website. Your dial-up is working and so is your e-mail. You can report your website being down by sending mail to support@smnet.net. In your e-mail message, give your name, your domain name and your phone number. A network specialist will contact you. We maintain web servers at many different locations and it is possible for the system to be up and running but a specific webserver could be down.

    Please keep in mind that there are times when you may experience some difficulties. The load of traffic on the Internet system, the quality of the phone lines in your particular area and the type of modem you have in your computer all play a part in your Internet connection. If you dial into the system and it doesn't connect the first time, try again. If you try to bring up a web page and it won't load, try again in a few minutes. Don't get discouraged.

    The Internet is a vast and hugely complex system. The things that make it so interesting to most people, (information gathering, communicating with friends and family, shopping etc.) also make it prone to "glitches". Rest assured we will do our part to ensure that your Internet experience is the best it can possibly be.

    Back to Top

(7.) SENDING E-MAIL

If you get the error message "Invalid Domain Name" or "Host Not Found" when trying to send mail and you are using Windows 98, here is the likely fix.

  1. Click on "Start" - "Settings" - "Control Panel."
  2. Double Click on the "Network" icon.
  3. Click on "TCP/IP" (or "TCP/IP->Dial Up Adapter" if you have more than one TCP/IP device) then click on "Properties".
  4. You will get a warning message. Click on "OK".
  5. Click on the "WINS Configuration" tab.
  6. Put a check next to "Disable WINS Resolution".
  7. You may be prompted for your Windows 98 CD-Rom.
  8. Restart the computer when told to.
  9. That's it. You should now be able to send mail without errors.

    Back to Top

(8.) MAILBOX PROBLEMS

Sometimes you may have a large attachment or a corrupted mail message that prevents the other messages from downloading successfully. An easy way to solve this problem is to go to our homepage and on the side menu you will see "Webmail". Enter your username and password and click on logon. Then click on the "MAIN" link and you will be able to see all the messages in your mailbox without having to download them. From here you can delete any messages that may be causing problems.

Back to Top